THE FOLLOWING TERMS AND CONDITIONS APPLY TO ALL WINE CLUBS
Discounts on wine take effect immediately on all wine purchased after you have signed up. You may cancel with no penalty at any time after receiving your first two shipments as long as wine club benefits have not been utilized since the prior club shipment. There is a $100 cancellation fee if you cancel prior to the second shipment. A $100 cancellation fee will also be applied for customers that have utilized club benefits after their latest shipment. For questions or more information please don’t hesitate to contact us at: firstname.lastname@example.org, 805-203-0749.
PICK UP CUSTOMERS PLEASE NOTE: WINE CLUB ORDERS FOR PICK UP CUSTOMERS MUST BE PICKED UP WITHIN 60 DAYS OF PROCESSING DATE TO GUARANTEE RECEIVING THE WINES PROCESSED. IF NOT PICKED UP WITHIN 60 DAYS, SOME OR ALL WINES MAY BE REPLACED WITH CURRENT RELEASES (MORE RECENT VINTAGE) OF THE SAME BRAND. CANCELLATION OF ORDERS MUST BE RECEIVED WITHIN 10 DAYS OF ORDER PROCESSING TO RECEIVE A REFUND.
SHIPPPING CUSTOMERS PLEASE NOTE: WE PROVIDE AT LEAST 10 CALENDAR DAYS ADVANCE NOTICE OF ORDER SHIPPING, SUCH THAT ANY CHANGES CAN BE MADE (SUCH AS CHANGES IN SHIPPING LOCATIONS, DELAY SHIPPING, OR CANCELLING THE ORDER). IF CUSTOMER DOES NOT COMMUNICATE THOSE CHANGES WITHIN THE 10 DAY PERIOD, ADDITIONAL CHARGES MAY APPLY FOR REQUESTED CHANGES. CANCELLATION OF WINE CLUB ORDERS MUST BE RECEIVED WITHIN 10 DAYS OF ORDER NOTIFICATION TO RECEIVE A REFUND. WINE CLUB ORDERS THAT HAVE BEEN PROCESSED WILL NOT BE REFUNDED.
Wine Shipment Policy
UPS Ground is Happy Canyon Vineyard, LLC carrier of choice. Ground shipping in California is often provided by Golden State Overnight (GSO). Due to the legal nature of shipping wine, all wine shipped requires signature of a person 21 years or older. We notify all customers via email when wine has been shipped. All carriers we work with attempt delivery no less than three times before returning the wine to the point from which it was shipped. Happy Canyon Vineyards, LLC is not responsible for wine that was not delivered due to customer unavailability. It is solely the customers responsible to contact Happy Canyon Vineyards, LLC or the carrier to request shipping updates or changes. Wine that has been returned to the winery may be re-shipped at the customers expense.
Standard Polo Wine Club Members receive flat rate discounted shipping.
High Goal Polo Wine Club Members receive complementary shipping, there is no additional cost for shipping.
Flat rate price is raised annually and the current price is guaranteed for your firts two shipments only.
Happy Canyon Vineyard at its sole discretion can replace wines in the shipment plan of equal quality and value, at anytime, with or without notice.