PICK-UP AND SHIPPING TERMS
WE MUST RECEIVE WRITTEN NOTIFICATIONS OF CHANGES, INCLUDING CANCELLATION. YOU CAN MAKE CHANGES VIA OUR WEBSITE, EMIAL, OR MAIL.
PICK UP CUSTOMERS: CANCELLATION OF ORDERS MUST BE RECEIVED WITHIN 10 DAYS OF ORDER PROCESSING TO RECEIVE A REFUND. WINE CLUB ORDERS FOR PICK UP CUSTOMERS MUST BE PICKED UP WITHIN 30 DAYS OF PROCESSING DATE TO GUARANTEE RECEIVING THE WINES PROCESSED. IF NOT PICKED UP WITHIN 30 DAYS, SOME OR ALL WINES MAY BE REPLACED WITH CURRENT RELEASES WINES OF EQUAL OR GREATER VALUE.
SHIPPING CUSTOMERS: WE PROVIDE AT LEAST 10 CALENDAR DAYS ADVANCE NOTICE OF ORDER PROCESSING, SUCH THAT ANY CHANGES CAN BE MADE (SUCH AS CHANGES IN SHIPPING LOCATIONS, DELAY SHIPPING, OR CANCELLING THE ORDER). IF CUSTOMER DOES NOT COMMUNICATE THOSE CHANGES WITHIN THE 10 DAY PERIOD, ADDITIONAL CHARGES MAY APPLY FOR REQUESTED CHANGES. CANCELLATION OF WINE CLUB ORDERS MUST BE RECEIVED WITHIN 10 DAYS OF ORDER NOTIFICATION TO RECEIVE A REFUND. WINE CLUB ORDERS THAT HAVE BEEN PROCESSED WILL NOT BE REFUNDED.
Wine Shipment Policy
UPS Ground is Happy Canyon Vineyard, LLC carrier of choice. Ground shipping in California may be provided by GLS. Customers may request us to ship via FedEx Ground. Expedited shipping is only available upon customer request and will incur additional shipping fees, regardless of wine club options. Due to the legal nature of shipping wine, all wine shipped requires signature of a person 21 years or older. We notify all customers via email when wine has been shipped. All carriers we work with attempt delivery no less than three times before returning the wine to the point from which it was shipped. Happy Canyon Vineyards, LLC is not responsible for wine that was not delivered due to customer unavailability. It is solely the customers responsible to contact Happy Canyon Vineyards, LLC or the carrier to request shipping updates or changes. Wine that has been returned to the winery may be re-shipped at the customers expense.
Standard Polo Wine Club Members receive flat rate discounted shipping.
High Goal Polo Wine Club Members receive complementary shipping, there is no additional cost for shipping.
Flat rate price is raised annually. The next pricing update for all wine club members that have received two orders or more will be on January 1, 2025 or after.
Happy Canyon Vineyard at its sole discretion can replace wines in the shipment plan of equal quality and value, at anytime, with or without notice.
Standard & High Goal Polo Wine Club Members Receive
All club benefits including discounts on wine take effect immediately on all wine purchased after you have signed up.